Warranty Information
Effective Date: January 24, 2025
At Anderson Billiard, we stand behind the quality of the products we offer. This Warranty Information page explains what is covered, what is not, and how to make a warranty claim.
Warranty Coverage
Many of the products sold by Anderson Billiard are covered by a manufacturer’s warranty. Warranty coverage may vary depending on the brand and product type.
Unless otherwise stated, warranties generally cover:
Manufacturing defects in materials or workmanship
Structural defects under normal, intended use. Specific warranty details, including coverage duration, will be provided on the product page or with the product documentation.
What Is Not Covered
Warranty coverage does not apply to:
Normal wear and tear
Damage caused by misuse, abuse, or improper handling
Damage resulting from accidents, impact, or unauthorized modifications
Products not purchased directly from Anderson Billiard
Warranty Period
Warranty periods vary by product and manufacturer. Please refer to the individual product listing or accompanying documentation for exact warranty terms. If no warranty period is specified, the product is provided without an extended warranty beyond applicable consumer protection laws.
How to Submit a Warranty Claim
If you believe your product has a warranty-covered issue, please contact us before returning the item.
To submit a claim, provide:
Order number or proof of purchase
Description of the issue
Clear photos or videos showing the defect
Contact Information:
Email: sales@andersonbilliardssupply.ca
Phone: +1 (5878005659). Our team will review your claim and guide you through the next steps.
Warranty Resolution
If your warranty claim is approved, Anderson Billiard will work with the manufacturer to provide one of the following resolutions, depending on the product and warranty terms:
Repair
Replacement
Refund (when applicable). Resolution options are determined by the manufacturer’s warranty policy.
Shipping for Warranty Claims
Customers may be responsible for shipping costs associated with warranty claims unless otherwise stated by the manufacturer or required by law. Shipping instructions will be provided once a claim is approved.
Limitations
To the fullest extent permitted by law, Anderson Billiards Supply is not responsible for incidental or consequential damages arising from product use. Nothing in this warranty page affects your statutory consumer rights.
10. Contact Us
Questions about warranty coverage or need help with a claim? Reach out — we’re here to help.
Anderson Billiards Supply
Email: sales@andersonbilliardssupply.ca
Phone: +1 587-800-5659